Nowadays, digital marketing is fiercely competitive and there is a variety of online stores. Therefore, convincing customers to come back to buy your products again is a goal for every online SME business. This can prove that your business can win the hearts of your customers and it will also increase the amount of new customers.
So, what should you do to maintain customers? How to make them think about your brand before others? Today, AFbrother has 5 techniques to win the hearts of your customers for SME Entrepreneurship and for you!
1. Service from the heart and honesty for your costumers
Service from the heart and being honest to your costumers is a great experience for them.It will help you to ensure customer satisfaction, retention, and loyalty. It will help create opportunities by word of mouth, reviews, and re-purchasing.
2. Make a difference
Find the unique strengths of your products, services or brands. Research your products. How do they stand out from other brands? Create your brand identity and unique selling proposition.This is the essence of what makes your product or service better than your competitors.
3. Sell on multiple sales channels
Customers purchase goods and services on multiple platforms. Before people used to sell their products and services only on Facebook, however you should start looking and use other sales channels for example on Line, Instagram, or some customers may like to purchasing online by credit card. You can also increase sales by usingmarketplaces such as Shopee, Lazada that are more convenient for your customers.
4. Speed of Service
Providing quick solutions to customer problems and answering their questions quickly and providing fast shipping are priorities in ensuring customer satisfaction. If you answer and deliver slowly, the customer may not wait and will buy products or services from other suppliers instead.
5. Reasonable price
Most people probably wouldn’t buy something without considering the price. Therefore, the price of our products or services should be suitable for your target group. You should regularly check price and promotions on the market so you can adjust your sales strategies, such as discounts, half price sale, buy 2 get one free, etc.
If you would like to learn more marketing tips, please don’t forget to follow the web page and AFbrother website.
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